You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Jewellery Lifetime Guarantee In the unlikely event that any 925 sterling silver or gold plated components of my jewellery become faulty i.e. break or tarnish I am happy to repair or replace like for like and post it back to you free of charge. The only cost to you will be for postage and packing to send it to me. I will liaise with you personally on a case by case basis. I am a great believer in customer service and this is what I would expect, so this is what I give to you. Not covered: Cracked or broken stones, crystals, gemstones or other components of my jewellery that have been accidentally or otherwise damaged by yourself. Postal losses either incoming or outgoing (although I do use Royal Mail, and they are normally pretty good).

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.