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Buying from me
I list ready-to-ship and made-to-order items. Ready-to-ship products are already made and will be sent out within 5 days of your purchase. These are the exact products shown in the photos. Made-to-order items will take 4-5 weeks to create because of the time it takes to throw, fire and glaze each unique piece of pottery. Being handmade, they won't be identical to the image but I will use the same techniques, clay quantities and glazes to make your version.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
Unfortunately the mug got damaged in transit, however they were quick to offer a similar looking replacement and offered to drop it off at my work.
They went above and beyond, excellent customer care and the mug is fantastic.