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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Additional terms
Unfortunately, due to hygiene reasons, earrings and ear studs cannot be returned.
Read the Folksy Returns Policy.
I saw this necklace and HAD to buy it. It is absolutely stunning. The detail is amazing and it is a lovely size and weight. I know I’m wearing it. It was delivered in super quick time. I would not hesitate to purchase anything made by Gem. The quality and beauty is outstanding and since it arrived I only take it off at night. Very happy customer.