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Buying from me
Please allow plenty of time for dispatch & shipping,
Tracked delivery upgrades are available on request.
If you are unsure on colours, please message with a photo of your outfit so we can check and maybe alter.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
You then have up to 14 days to return the item, at your own cost, in suitable packaging, with the same care & attention as the original packing, preferably in the original box.
The item must be returned in a new, unused condition so it can be resold.
It must be well packed to avoid any damage and sent with trackable postage, which is at the buyers OWN cost..
Due to hygiene & contact issues, Veils are currently non returnable.
Anything outside of these time periods will not be refunded, as in line with the Consumer Contracts Regulations.
IMPORTANT - For international returns from outside the UK please mark your parcel RETURNED GOODS/RETURN
You will need to make sure that you use the correct forms for your country for returning goods to overseas destinations.
Any extra charges/ customs duty incurred by myself from the above not being correctly done, will be deducted from the refund total, or the parcel will be refused and no refund issued.
**EU Customers, please note that goods over the value of 22 Euros will be subject to import duties/ tax in your country, please check prior to purchasing.
Read the Folksy Returns Policy.
Absolutely fantastic service, great attention to detail and nothing too much trouble for Penni.Thank you so much for a perfect fascinator