You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Care instructions are included, if not followed I am not held responsible for any damage, caused from not following them. Any imperfections have been added to the description so please read before purchasing, as being bespoke & limited edition this is not eligible for return unless damaged & not mentioned in description. All returns are the buyers responsibility please send photos of damage & provide evidence that the item(s) have been returned (e.g. proof of postage) Refund will be given once item(s) received & expected.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.