You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If you need to return an item, please contact me within 14 days of your purchase. Loops & Hooks is not responsible for the return postage costs or if the parcel is lost in the post when you return the goods. It is therefore recommended that you use a traceable service for returning the goods. All items should also be free of scent, in the original unused and re-saleable condition. The returned goods will be inspected and a refund will be issued via the original payment method. Loops & Hooks is unable to accept any refunds or exchanges beyond 14 days after your purchase. This does not affect your statutory rights.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.