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Buying from me
I aim to get your new pretty things on their way to you within 3 working days.
I'm here 8am-4pm on Monday to Friday days BST/GMT. I aim to reply to your message within 24 hours Monday to Friday, 48 hours Saturday-Sunday.
I take great pride in my customer service and want you to be completely satisfied with your purchase. Just get in touch if there are any problems :-)
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
