You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If for any reason you are not happy with your purchase and wish to return it, please notify Ovo Bloom. - Helen Wilde by email (info@ovobloom.com) within 21 days of receipt and return your order within a further 21 days. Your order should be returned in the original packaging. It is advisable that returned items are sent using ‘special delivery’ or 'tracked' so they are insured on the way, as you will be responsible for any items lost in transit. You will be refunded (less postage costs) within 7 days of Helen receiving your return. Please note, you are responsible for any postage costs incurred in returning or exchanging items. Cancellations If your order has been dispatched, please follow the returns policy procedure outline above. Commissioned items or items made to a specific size cannot be cancelled once payment has been received unless Helen has given written consent. In this case please get in touch to be advised on the order status and the possibility of an order cancellation. Lost/Delayed If you have not received your parcel please get in touch, by logging into your account you are able to check your tracking or I will happily do this for you. I will always do my very best to help find your parcel and replace if possible/refund if insurance covers the current situation and in the event of circumstances like theft or fraud will always report to the appropriate authorities. Refunds under circumstances where there is no insurance are at my discretion and every order will be dealt with individually. Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.