You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

- Governing Law and Jurisdiction - These Terms of Service and any separate agreements whereby I provide you Services shall be governed by and construed in accordance with the laws of England and Wales. - Import duties, taxes, and charges - Are not included in the item price or shipping cost. These charges are the buyer's responsibility. I recommend checking with your country's customs office to determine these additional costs before purchasing. - While I strive for prompt shipping - Please be aware that customs processing can occasionally cause delays beyond my control.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.