You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Conditions of return I gladly accept returns, exchanges and cancellations Contact me within: 14 days of delivery (returns requests will not be accepted after 14 days from delivery) Ship items back within: 30 days of delivery Request a cancellation within: 4 hours of purchase Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: Earrings, due to hygiene reasons. I cannot accept returned items that have been worn. Buyers are responsible for return shipping costs, unless the item arrives damaged, due to transit. Any returns must be sent back in the original packaging, any tags which may be attached, must still be intact. Refunds will not be given if the tags have been removed. Questions about your order? Please contact me if you have any questions regarding your order.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.