You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please choose carefully as quilts will not be accepted for a refund unless there is a significant issue such as a defect in workmanship. Reasons such as wrong size, wrong colour, changed mind, etc., will not be accepted for a refund. This is for hygiene reasons, since I could not be sure whether or not the quilt had been used, and therefore would not be able to re-sell as new. My quilts are rigorously checked for quality prior to being offered for sale and I have made every endeavour to ensure that photos and descriptions are accurate. ​Any return must be agreed within 14 days of purchase. Photos of the fault should accompany the request for a return/refund, together with a clear description of the fault. This should be sent to jan@whitesquaredesign.co.uk. ​ ​ This policy does not affect your statutory rights. Policy updated Oct 2023

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.