You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Hand crafted gifts using pre loved and discarded ceramics. Ceramic material will show signs of wear and damage. Entire process is a creative experience from discovery to final piece, nothing planned or preconceived. All materials personally collected from river banks, charity shops, recycle centres, beaches, wherever dropped, dumped or donated ceramics are found, cleaned and shaped into new stories. Each item comes with a short bio. Every piece is individual, nothing replicated, however, due to repetitive patterns in ceramics there will be some similarity but only through the ceramic material not in the final piece.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.