You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I take great care to produce heirloom quality pieces that create a lasting memory of a special event. I do appreciate that it may be difficult to judge how styles will suit online, so I allow returns/exchanges within 7 days of receipt (overseas customers please contact within 7 days). This excludes any bespoke options beyond the style of fastening or side of head where offered, or sample pieces sold as seen. Returns must be unworn with tags intact and in the original hat box. Any damage, including to the hat box, will incur a charge to cover replacement costs. All return postage costs are covered by buyer unless faulty. Bespoke headpieces, or those made in different colours to the listed hats, are strictly non-returnable due to their personalised nature.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.