You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Estimated shipping times I'll do my best to meet these shipping estimates, but can't guarantee them. I currently ship to the UK using Royal Mail Second Class and to the rest of the EU, the USA and Canada using Royal Mail Standard International. Estimated delivery times after dispatch are: UK 3 Days* (Second Class) Rest of EU 3-5 working days* (Standard International) USA and Canada 7-10 working days* (Standard International) * Please note that Royal Mail can take up to 14 days to deliver an item in the UK and 5 weeks internationally, if you item has not arrived after this time has elapsed then please contact me and I'll resend or refund your item, unfortunately replacement items/refunds cannot be issued prior to this. I am not responsible for any delays caused by customs. International buyers are responsible for checking local regulations when importing goods to their country, and are responsible for any duty or taxes that may be charged.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.