You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I hope you will be delighted with your purchase. If you need to return the item please do so in the original condition - unused or unworn - in the original packaging, I cannot refund postage costs and advise you to use a trackable courier or postal service as I cannot be responsible for items lost in the post. -Please note that my packages will have to be signed for, I always post first class.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.