You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If you are unhappy with your purchase we will provide a refund less half the postage on receipt of the item being returned. All items will be sent out in the best possible condition so buyer will need to claim for damage caused via the postal service. All lost items will be claimed back from Royal Mail by the seller and then buyer will be sent an alternative where possible or a refund.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.